Client Success Manager
Contract, monthly. Remote, US hours.
An engagement goes wrong in the calendar before it goes wrong anywhere else. The intake comes back two weeks late, then access to the systems a build touches arrives the week that build was supposed to start. Everything that slipped gets compressed into the last three weeks, and the client feels it. You own the dates and the client-owed inputs across every live engagement, and the client's leadership hears from you every week whether or not there is good news. You also build the thing that runs it. Elevate teaches firms to move their repeating work into Claude, so a person keeping our own engagements on track by hand is doing the job the way we tell clients not to.
What you would be doing
- Own the calendar on every live engagement. Foundation sessions, working sessions, office hours, the champions session and the leadership readout all have dates before week one, and every date carries its time zone.
- Chase what the client owes us: intake responses, attendee lists, the signed NDA, and access to the systems a build touches. Each one has a due date and a named person on their side.
- Write the Friday leadership note for every engagement. What happened, what runs next week, what we owe them, and every open ask with its date.
- Keep the tracker current. Every open item carries a date and an owner, and anything missing either gets one that week.
- Automate your own job as you learn it. You run the first engagement by hand to find where it hurts, then the repeating parts move into Claude.
- Run the client portal. Recordings posted within 48 hours of the session, prompts and reference guides where the client expects to find them.
- Raise a slip the week you see it. A date that is about to move gets a conversation that week.
- Hand scope and price to Nicole. She sets both on every engagement.
Who this fits
- You have run delivery for a professional services firm, with your own accounts and your own calendar to defend.
- You can tell a managing director his team is four days late on something and keep the relationship warm.
- You are organized in a way other people can see. Your tracker is current on a Friday afternoon with nobody asking.
- You write clearly enough that a leadership note goes out with light edits.
- You use Claude every day in your own work and you are ahead of the clients you talk to. They are mid-rollout of it and they can tell inside one call.
- You can look at your own week and name which parts should be running without you. That judgment is the part of this job nobody can hand you.
- You have built something that runs on its own: a Project, a Skill, or a scheduled job that produces something without you opening it. Send it when you apply.
- This gets your main working hours, on US time, and same-week follow-up is realistic for you.
Who this does not fit
- Anyone who needs a project manager above them to set the dates and chase the inputs.
- Anyone who would run this on a spreadsheet and a set of calendar reminders and call that the system.
- Anyone who wants to own the commercial side of the relationship. Price and scope are Nicole's on every engagement.
The standard
Every live engagement has every session on a calendar before it starts, with a time zone on each one. Every client-owed input has a due date and a name beside it. The Friday note goes out on Friday. When a date is going to move, the client hears it from you the week you know. None of this is difficult. All of it is the job, and it is written here so the expectation is clear in week one.
What you would build
The repeating parts of this job belong in Claude, and putting them there is yours. A chase list with what each client owes us and the date it is due. A Friday note drafted from the tracker and the calendar before you touch it. Nicole has built versions of the chase list and the note for her own work and will show you them in week one. What gets built after that is your call. Making that call is the hardest part of this role to hire for.
How you would start
You take one live engagement first, with Nicole on the client calls, then a second once the first runs clean. Nobody carries four engagements in month one, and the ramp moves at the speed of how you do.
How this role is paid
Monthly contract, scoped to how many engagements are live. The number gets set on the first call, against what you have run before.
Apply
Email nicole@elevateonline.com with “Client Success Manager” in the subject line. Name one engagement or account you kept on its dates and send the tracker or the weekly note you used, with the client details taken out. Send something you have built in Claude as well, with a line saying what it does on its own.